Never miss a call – even during peak times
In a busy legal practice, your in-house receptionist can’t always answer every call, especially when multiple clients ring simultaneously or when the front desk is managing in person enquiries. Missed calls can mean missed opportunities, client dissatisfaction, or even a potential breach in your service level commitments.
That’s where alldayPA Legal’s overflow call handling service steps in.
When your phone lines are engaged or your team is unavailable, our virtual switchboard automatically diverts the call to one of our trained legal PAs. We answer in your firm’s name, follow your preferred protocols and provide the same level of professionalism your clients expect, ensuring a seamless experience that feels just like calling your office.
Discreet, professional, and seamless
To your clients, there’s no difference. We act as a natural extension of your in-house team, providing reassurance, professionalism and efficiency with every call.
Eliminate missed calls and client frustration
With alldayPA Legal, your callers will never again be met with an engaged tone, a long queue, hold music or an impersonal voicemail. Every call is answered promptly by a real person, someone trained to understand the sensitivities and urgency often involved in legal matters.
Support when you need it most
Our overflow service is ideal for:
- Lunchtime or staff absences
- Peak periods of high call volume
- Court days or office wide meetings
- Unexpected surges in new enquiries
- Protect your firm’s reputation
Client care is at the core of every reputable legal practice. Overflow call handling ensures that even when your team is stretched, your high standards never slip. Your firm remains responsive, approachable, and professional, every hour of the day.
